Winter Advisory

It is December 10, 2013 and it's snowing outside!

This message pertains to all existing clients and remains in effect throughout the winter season.

WINTER ADVISORY: Please note that we will continue operations if possible during snow storms. Please note that weather can have an inadvertent effect on estimate accuracy and please be prepared for increased labor charges if weather and roads are not clear. Please ensure that your drive way and access to your home is completely clear for the movers. You may call us if you wish to reschedule, otherwise operations will continue as scheduled.

As a reminder, a response to your confirmation email remains the best form of communication.

Sincerely,

Casey Movers
1-800-482-8828

Turn That Frown Upside Down

We do strive to always do an excellent job for our customers, but sometimes accidents and problems can occur.

It is our wholehearted goal to make sure you NEVER have to take your complaint elsewhere (if you feel this is the case with your complaint, please stop what you are doing and contact Matthew O immediately at 1-800-482-8828 if our office is closed please visit www.CaseyMovers.com and choose 'Submit a Claim' at the top). There are steps that both you and I can take to ensure a stress free move.

When you reserve a date we will always confirm your date by email. If this is not practical we will send out a confirmation by mail. If you do not receive confirmation, please inform us. Any changes to your operations should be advised to us in writing as a response to your confirmation email. As a part of your confirmation, you should receive links to both our moving tariff and our moving checklist. I recommend reading both of these documents in full to ensure a stress and complication free move.

Should any problems arise, all complaints are required to be submitted in writing. Please start with the 'Submit a Claim" link at the top of www.CaseyMovers.com.

Thank you.

A word on kindness

"Treat everyone with respect and kindness. Period. No exceptions." - Unknown

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Casey Movers Logos

Some interesting images and logos pertaining to Casey Movers. We provide full and partial packing services. Complimentary breakdown of furniture. Full service moving. Short and long term storage solutions. Call 1-800-482-8828.

http://caseymovers.blogspot.com

  Casey Movers sponsors youth soccer team in Rockland for Spring and Fall of 2014.

Casey Movers is Boston Strong!

Casey Movers: Moving Forward... call 1-800-482-8828 for a free moving estimate and free boxes.

http://caseymovers.blogspot.com/2013/11/Casey-Movers-Boston-Strong.html

Estelle Martinez Fight Fund

Please help Estelle Sophie and her family, as she begins her battle against cancer. Please show your support!

 Casey Movers wishes the best for Estelle and her family. xoxo

Support her cause 

(Response) Seth's Blog: The complaining customer doesn't want a refund

I'd like everyone to take a look at the following article because I find it of great interest to our business when handling customer complaints.

• Seth's Blog: The complaining customer doesn't want a refund

Moving is a stressful for everyone, in fact, it's definitely in the top 3 most stressful points in any persons life-- especially when a homeowner has multiple closings occuring at once. I find that the slightest problem or error, although it may be menial and not the end of the world, can in fact be the end of the world for most in this situation.

So, although many things are out of our hands... traffic, logistical hurdles, ample time, misunderstandings, miscommunication, accidents, surprises, delays... there are things we can do to help ease our customers...

There is great benefit to being such a small family based business... we can easily change our course of direction and make necessary changes to keep our customers happy, and according to this article; refunds and discounts are not the answer...

Just a thought for today.

2013 B.A.A. Half Marathon: Good Luck, Lenna Sweeney!

The B.A.A. Half Marathon 2013 is being held on October 13, 2013. Casey Movers would like to wish Lenna Sweeney and all runners, good luck.

Donations for Lenna can be made here.