We do strive to always do an excellent job for our customers, but sometimes accidents and problems can occur.
It is our wholehearted goal to make sure you NEVER have to take your complaint elsewhere (if you feel this is the case with your complaint, please stop what you are doing and contact Matthew O immediately at 1-800-482-8828 if our office is closed please visit www.CaseyMovers.com and choose 'Submit a Claim' at the top). There are steps that both you and I can take to ensure a stress free move.
When you reserve a date we will always confirm your date by email. If this is not practical we will send out a confirmation by mail. If you do not receive confirmation, please inform us. Any changes to your operations should be advised to us in writing as a response to your confirmation email. As a part of your confirmation, you should receive links to both our moving tariff and our moving checklist. I recommend reading both of these documents in full to ensure a stress and complication free move.
Should any problems arise, all complaints are required to be submitted in writing. Please start with the 'Submit a Claim" link at the top of www.CaseyMovers.com.
Thank you.
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